Slaesforce FAQ

what is cpq integration user in salesforce

by Ms. Yasmin Lind Published 2 years ago Updated 2 years ago
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Salesforce CPQ, where CPQ stands for Configure, Price, Quote is a sales tool provided by Salesforce to companies for an accurate pricing with any given product configuration scenario. It is completely cloud-based and 100% mobile compatible.

Full Answer

How to solve sales challenges by implementing Salesforce CPQ?

  • Train new team members
  • Retrain existing staff as needed
  • Keep up with Salesforce upgrades and new releases
  • Update sales goals monthly, quarterly, and annually
  • Ensure system data is accurate and complete
  • Check in with clients for quote satisfaction
  • Run reports from the system
  • Do benchmark and strategic planning
  • Provide updates to senior management

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Which Salesforce CPQ is right for You?

Salesforce CPQ is (obviously) completely native to Salesforce and offers excellent speed and fantastic flexibility. It can handle large deals with ease and offers the ability to add on to existing contracts, upsell for the following year, offer multiple discount thresholds, and a lot more.

What are product bundles in Salesforce CPQ?

  • Make sure that before proceeding you have CPQ installed. ...
  • Go to the Products tab
  • Click the New button. ...
  • Click the Save & Add Price button. ...
  • Create some additional products that will be the products that make up your bundle. ...

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How does CPQ transform the sales process?

  • Slow reaction times
  • Erroneous pricing
  • Overlooked discount opportunities
  • Overlooked bundle, add-on sales opportunities
  • Unprofessional quotes

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What is CPQ integration?

Oracle Configure, Price and Quote (CPQ) is designed to provide functionality that improves response time to customer inquiries, improves customer interaction with your business, and allows greater customer flexibility in selecting complex products.

What does CPQ in Salesforce stand for?

Configure, Price, QuoteCPQ stands for Configure, Price, Quote, a business software application designed for sales teams to provide product options and prices with accuracy.

What does Salesforce CPQ allow you to do?

CPQ allows the storage of data in a cloud and the data can be accessed and managed from anywhere. It can be used to align the sales process and sales channels as well as implement company policies as well as security rules. CPQ provides you with better integration options to ensure a smooth and error-free data flow.

What is CPQ in CRM?

CPQ stands for configure, price, quote is an extension of your customer relationship management platform (CRM) and makes the sales process easier, faster, and more organized.

Who uses Salesforce CPQ?

Who uses Salesforce CPQ?CompanyWebsiteCompany SizeCision Ltdcision.com1000-5000CONFIDENTIAL RECORDS, INC.confidentialrecordsinc.com1-10Comcast Corporationxfinity.com>10000Zendesk Inczendesk.com1000-5000

Is CPQ part of CRM?

Seamless Proposals, Quotes & Contracts However, a CPQ is integrated into the CRM, turning product configuration, pricing, and quote generation into a seamless part of the sales process.

Why do you need CPQ?

CPQ (Configure, Price, Quote) software is a powerful tool that helps companies quickly produce accurate and highly configured quotes for their customers. The way CPQ manages to produce such quick and accurate quotes is by centralizing all the necessary pricing information.

Is CPQ a managed package?

Salesforce CPQ and Salesforce Billing are managed packages that can be installed into the Salesforce platform using installation links.

Does Salesforce need CPQ?

Salesforce CPQ is typically a good fit when: Product pricing relies on complicated Excel worksheet formulas. Extremely dynamic terms & conditions. Mix of wholesales, professional service sales, partner distribution resells, subscriptions, volume-based discounting. Very complicated approvals process or legal review.

Why do we use CRM and CPQ?

And with CRM CPQ integration, your company can improve efficiency, free up sales reps to focus on selling, limit costs, drive revenue growth and ultimately satisfy your customers. In order to take advantage of CPQ's full potential, it's important to have an effective CRM system.

What is EPC in Salesforce?

Enterprise Product Catalog (EPC) to configure and manage CPQ in one place. Interfaces and implementation framework for triggering rules. Guided selling experience for users to build an order.

What is Salesforce CPQ?

To ensure a smooth deployment of Salesforce CPQ, IT and SMEs should oversee the customization of the rules and options for configuring. Once deployed, CPQ should be implemented with plenty of training and support for the sales staff, who will learn to use CPQ for upselling and cross-selling. Implemented correctly, CPQ will help sales save time, increase quote accuracy, and land bigger deals.

How does CPQ help sales?

CPQ reduces wasted time. In order for sales organizations to be profitable, they need to work smarter and more efficiently. A way to do so would be to take a look at lean manufacturing principles, such as eliminating waste in the production process and applying it to sales tactics.

Why do we spend time going back and forth on configurations and quotes?

Spending time going back and forth on configurations and quotes because information is missing wastes both the sales person’s and the buyer’s time, indirectly decreasing confidence in the company. As Pryor maintains, unnecessary waiting time is a barrier to the lean sales process. process. If your sales force has to manually research and write each quote, they are spending their time needlessly.

Why is it important to have a quicker sales process?

A quicker sales process is key to the new landscape of selling. Pryor commiserates with sales people who think they’ve landed the deal only to realize unforeseen circumstances will stall or even kill it. Sales people may realize, says Pryor, that the planned budget is no longer available, requirements have changed, reorganization is imminent, or the decision maker has left the company.

Is waiting time a barrier to lean sales?

As Pryor maintains, unnecessary waiting time is a barrier to the lean sales process. process. If your sales force has to manually research and write each quote, they are spending their time needlessly. Don’t risk a deal becoming weaker because your sales reps can’t configure the right prices for the customers’ needs.

Does Pryor believe lean principles will improve sales efficiency?

Pryor admits there are several “gaps in thinking” that make it hard to compare manufacturing processes (which take place without the customer) to selling processes (which must be customer-centric.) However, he maintains that the comparison can be made and that lean principles will improve sales efficiency.

What is CPQ in Salesforce?

CPQ Salesforce, or Configure, Price, Quote Software by Salesforce is a sales tool for companies to provide accurate pricing with any given product configuration scenario. CPQ applications take into account optional features, customisations, quantities, and discounts, allowing sales reps to quote prices quickly and accurately. Salesforce CPQ gives your sales team easy to use software, available on any device due to it’s cloud based platform. Hosted within the Sales Cloud platform giving you a direct link with your CRM to make the most impactful sales decisions.

How can CPQ increase the bottom line?

While many companies don’t have CPQ software yet, those that do are seeing impressive positive results in time, deal size, quote accuracy, and sales processes.

Why do we spend time going back and forth on configurations and quotes?

Spending time going back and forth on configurations and quotes because information is missing wastes both the sales person’s and the buyer’s time, indirectly decreasing confidence in the company. As Pryor maintains, unnecessary waiting time is a barrier to the lean sales process. process. If your sales force has to manually research and write each quote, they are spending their time needlessly.

Why is it important to have a quicker sales process?

A quicker sales process is key to the new landscape of selling. Pryor commiserates with sales people who think they’ve landed the deal only to realise unforeseen circumstances will stall or even kill it. Sales people may realise, says Pryor, that the planned budget is no longer available, requirements have changed, reorganisation is imminent, or the decision maker has left the company.

Does Pryor believe lean principles will improve sales efficiency?

Pryor admits there are several “gaps in thinking” that make it hard to compare manufacturing processes (which take place without the customer) to selling processes (which must be customer-centric.) However, he maintains that the comparison can be made and that lean principles will improve sales efficiency.

What is the status quo in Salesforce?

The status quo in many organizations is Salesforce integrations are given access via the Salesforce System Administrator’s own license. While it’s easy to understand why this is the status quo, something to consider is: not all 3rd party integrations are downloaded via the AppExchange and have gone through a rigorous security review.

What is an Integration User?

An Integration User can be an Admin’s best friend. It is a dedicated (not used by any human) full Salesforce license that has a custom Profile, Permission Set, and is used for any 3rd party integrations, like: marketing automation, CTIs, data enrichment tools, and even your own custom API work. Integration Users are particularly important for these kinds of tools because they tend to update thousands (or tens of thousands) of records per day.

Why do you need a dedicated integration user?

Having a Dedicated Integration User will make managing integrations simpler and save you time. For example: freezing and deactivating users is a labor-intensive job for a Salesforce Admin in the absence of a Dedicated Integration User.

What happens if an employee changes their Salesforce password?

When an employee whose Salesforce license is being used for an integration leaves the company or changes their password, it can create unforeseen problems. A change in their password will break any integration attached to that license and it can take a while before someone realizes the integration is broken.

Why is integration important?

Integration Users are particularly important for these kinds of tools because they tend to update thousands (or tens of thousands) of records per day. An Integration User is a more secure, auditable way to move data into and out of your instance without relying on an existing user’s license.

Can you exclude automated systems in Salesforce?

Most times when creating reports you want to exclude automated systems to provide accurate results. As a Salesforce Admin, this is another area where you’ll see major time savings by investing in a Dedicated Integration User. For example, identifying how and why a record was created can be challenging and time intensive in the absence of having an Integration User.

Is a dedicated integration user more secure?

When you set up your Dedicated Integration User you clone a “standard user” profile instead of using the System Admin’s profile. The Integration User is more secure as it will not have the access or permission to do any of the items listed below.

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