When opening a case with Salesforce support, the case requestor is asked to include the Organization ID of the org with the issue. Where in Salesforce Setup will an Administrator find the Salesforce Org ID? A.
Full Answer
Is it possible to open a case with your own Salesforce support?
Salesforce developer orgs do not have the ability to open cases with their support team. I've known people who registered as consulting partners under their own personal name to get access to partner support, but I have no idea if that's something that's frowned upon by salesforce or not.
How do I submit a case with Salesforce support?
Unless restrictions have been put in place by your company, all Salesforce users have the ability to Submit, update or clone a Case with Salesforce Support, which can be accessed by navigating to the Help Portal and opening the My Cases page from the menu in the upper right corner. This view shows only the cases the logged in user has created.
What is case in Salesforce service cloud?
Identify the most suitable Service Channels The Case object is the main object of Salesforce Service Cloud and a Case typically represents a customer’s issue, question, or feedback and its resolution process.
What are the Salesforce cases standard objects?
Salesforce standard objects come with a number of features that can be leveraged to build scalable processes in your Salesforce org. Among all the standard objects, Cases is probably the object that offers the biggest number of standard features that can be utilised.
What is Salesforce case?
The Case object is the main object of Salesforce Service Cloud and a Case typically represents a customer’s issue, question, or feedback and its resolution process. Therefore, its main purpose is to store information related to each issue, question or feedback from a customer: the time taken to solve it, the support agent who dealt with it on behalf of the company, the person representing the customer who has contacted you, and the different activities needed to solve the request.
What is standard functionality in Salesforce?
In general, you should always use them before resorting to custom functionalities; however , there will be many times in which standard features will not be enough to build a process you need for your business and , in those cases, you should, of course, resort to custom solutions.
Can you have more than one Salesforce user?
In some situations, more than one Salesforce user might be required to solve a support request; for example, depending on the complexity of the issue you might need a support agent, a support manager, and a product manager. If that is the case at your company, Case Teams are a useful feature for your org.