Every Salesforce.org customer has access to a Standard Success plan. To submit a technical support case, go to the Help and Training portal and click the “Contact Support” link located on the upper right hand side of the home page. Then click the “Open a Case” button.
Full Answer
How to raise the ticket in Salesforce?
How to raise the ticket in sales force 1 Go to the Help & Training Portal. 2 Login using your Salesforce or Marketing Cloud credentials. 3 Click Go on the "My Success Hub" tile. 4 Click Support Cases. 5 Find the ticket you want to clone. 6 Click Clone. 7 After you've updated the form, click Submit. More ...
How do I contact Salesforce tech support?
You can call Salesforce tech support during local business hours, five days a week. The phone numbers are listed in the Help & Training portal. Just click the “Contact Support” link to access the phone numbers.
What is a support ticketing system?
A support ticketing system allows you to efficiently provide service to customers, partners, and internal employees by assigning a ticket (or case number) to every service inquiry. You can use it to track the issue to its resolution whether you are the customer, partner, service agent, manager, or even the CEO.
How long does it take to get technical support from Salesforce?
If those articles don’t answer your question, and you still need to submit the case, click “Submit” and salesforce.com technical support will respond via email within 2 business days. Once you submit a case through the Help and Training portal, salesforce.com uses what they call skills-based routing to ensure cases go to the right experts.
How do I submit a support ticket in Salesforce?
Here are the new steps:Log in to Salesforce Help.Click Contact Support.Click Create a Case on the "Create a Case" tile.Select an "Inquiry Type" from the options available to you: ... Fill in the required Case fields.Add any Case Collaborators to allow people to follow Case progress.Click Create Case.
How do I raise a support request in Salesforce?
Create a CaseFrom the Help & Training menu, select Get Support.Click Create a Case.Select Product or Technical Support.Make the appropriate selections under Impacted Account. ... Add detailed information about your issue, including a descriptive Case Subject, Details, and Business Impact. ... Click Create Case.
How do I connect to Salesforce support?
Salesforce Customer Support is here to help you get the most out of your Salesforce investment!...Start an Online Chat with SupportLog in to Salesforce Help.Click Contact Support.Click Live Chat.
How do cases work in Salesforce?
A case is a customer's question, feedback, or issue. Support agents can review cases to see how they can deliver better service. Sales reps can use cases to see how they affect the sales process. Responding to cases keeps your customers happy and enhances your brand.
Can Salesforce be used as a ticketing system?
Support Your Customers with Desk.com. Salesforce Desk.com offers an exceptional, all-in-one help desk ticketing solution that addresses issues in a way that clients appreciate. Your client base is growing. Grow along with it with the best help desk ticketing system available — Desk.com from Salesforce.
What is Salesforce Admin Assist feature?
Admin Assist delivers an unlimited number of tasks to help you maintain and update your Salesforce solution. Admin Assist is intended to supplement your Admin resources by providing routine, task-based services.
Is Salesforce Connect free?
The price of Salesforce Connect depends on the data source and starts with a subscription of USD 4000/month. It is available for both the Enterprise and Unlimited editions of Salesforce.
What is SF Connect in Salesforce?
Salesforce Connect provides seamless integration of data across system boundaries by letting your users view, search, and modify data that's stored outside your Salesforce org. For example, perhaps you have data that's stored on premises in an enterprise resource planning (ERP) system.
How do I call REST API from Salesforce?
Use REST APILog in to the Postman app and navigate to the REST folder in the Salesforce API Collection.Use the GET SObject Describe resource.Create an account using REST API.Execute a query using REST API.
Can you associate a case with a role in Salesforce?
If set up, select Assign using active assignment rules to reassign a case using an assignment rule. If the case doesn't match rule criteria, it's reassigned to your organization's default case owner. If set up, click Sharing to share a case with other users, groups, or roles.
Is account mandatory for case Salesforce?
Not how my instance works at all; for Cases, the Account Name field (which associates the case with an Account object) is most definitely a required field.
What is parent case in Salesforce?
When a case is associated with a parent case, it signifies a relationship between cases. The relationship can be a grouping of similar cases for easy tracking, or a division of one case into multiple cases for various users to resolve.