Slaesforce FAQ

is salesforce run on aws

by Dora Mertz Published 2 years ago Updated 1 year ago
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Many Salesforce products run on AWS. In addition, Salesforce customers can build on AWS to extend their Salesforce capabilities.

What is the difference between Aws and Salesforce?

Use Kubernetes with Amazon Elastic Kubernetes Service (Amazon EKS)

  • An EC2 instance with the ECS Agent installed and configured is called a container instance. In Amazon EKS, it is called a worker node.
  • An ECS Container is called a task. In the Amazon EKS ecosystem, it is called a pod.
  • While Amazon ECS runs on AWS native technology, Amazon EKS runs on top of Kubernetes.

Is Salesforce competitor for AWS?

The two companies are not really direct competitors right now, he says. They're both cloud-based, but AWS at its core is about providing fast, easy and cheap access to virtual machines, storage and hosted applications in its IaaS cloud. Salesforce.com is a SaaS that is attempting to build up its accompanying PaaS.

What tools does Salesforce use?

Introduction to Uses Of Salesforce

  • Top 10 Uses Of Salesforce. Salesforce is a powerful CRM Tool which is often called Customer Relationship Management Tool that provides case management and task management interfaces for different types ...
  • Conclusion. ...
  • Recommended Articles. ...

Why should I use Salesforce?

  • Salesforce Knowledge transfer
  • Lightning Console
  • CTI Implementation
  • Call Center Management
  • Customer Communities
  • Live Agent
  • Wave Analytics
  • knowledge base Maintenance of customer self-service
  • Improved productivity
  • Automated phone support

More items...

See more

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Is Salesforce AWS or Azure?

Salesforce has used AWS as its primary public cloud provider.

Is Salesforce and AWS are same?

AWS is the cloud services platform from Amazon, while Salesforce is a company offering a suite of applications for businesses, mostly on the SaaS and PaaS side. This may be obvious, but we have to specific about naming services and companies.

What cloud service does Salesforce use?

Salesforce already relies on AWS as its primary public cloud provider and AWS also uses Salesforce as its CRM platform.

What CRM does AWS use?

SalesforceRather than build its own custom CRM software, AWS went with Salesforce. Since then, Salesforce has provided AWS with the flexibility and agility necessary to sustain rapid customer growth.

Does Salesforce use Azure?

“Salesforce chose Azure because it is a trusted platform with a global footprint, multi-layered security approach, robust disaster recovery strategy with auto failover, automatic updates and more,” a Salesforce spokesperson told TechCrunch.

Which cloud is best in Salesforce?

When it comes to the customer service application, Salesforce Service Cloud is the best option to choose from. It enables businesses to provide the required support to customers anytime and anywhere.

Does Salesforce run on Google cloud?

As part of the agreement, Salesforce has named Google Cloud as a preferred public cloud provider to support our rapidly growing global customer base. We plan to use Google Cloud Platform for our core services as part our international infrastructure expansion.

Is Salesforce private or public cloud?

public cloudsSalesforce 360, Sales Cloud, Service Cloud, Marketing Cloud, Commerce Cloud and its industry-specific offerings will run on major public clouds.

Is AWS A CRM platform?

New automatic CRM (customer relationship management) features for AWS Marketplace ISVs, VARs, and SIs. AWS Marketplace is AWS's cloud software store that makes it easy for AWS customers to find, buy, and use software configured especially for the AWS cloud.

Is Salesforce related to cloud computing?

Salesforce is the leader in cloud computing, offering applications for all aspects of your business, including CRM, sales, ERP, customer service, marketing automation, business analytics, mobile application building, and much more. And it all works on the same, connected platform, drawing from the same customer data.

Customer Quotes

Novartis is a global healthcare company that uses innovative science and digital technologies to create transformative treatments in areas of great medical need. “The future of medicine and the patient experience are as dependent on technology and innovation as they are on efficiency and speed.

Salesforce and AWS Partnership Momentum

Since 2016, small and medium-sized businesses, startups, and enterprises in every industry, as well as government organizations around the world have been leveraging AWS and Salesforce to deliver business-critical services to their end users.

About Amazon Web Services

For over 15 years, Amazon Web Services has been the world’s most comprehensive and broadly adopted cloud offering.

SaaS Integration Service

To demonstrate an approach to connecting Salesforce and AWS, we have created a software-as-a-service (SaaS) integration service running in an Amazon Elastic Compute Cloud (Amazon EC2) instance within a VPC.

Scenario 1: Attaching Contracts to Opportunity Records

John, an IT Manager at Acme Inc., who is responsible for managing his company’s Salesforce subscription, is looking for an easy way for the sales team to attach contracts to customer Opportunity Records in Salesforce. John is also looking to create an archive for the entire Opportunity in Amazon S3, which is Acme’s data lake back-end service.

Scenario 2: Meeting Security Requirements

Jane is a web developer for Acme who is working on an assignment to deliver an external-facing blog portal that would be leveraged by Acme’s employees to communicate their engineering and innovation thoughts to the world.

Conclusion

Both scenarios in this post demonstrate the value that enterprises can realize by leveraging AWS service to integrate customer data between AWS and Salesforce.

Salesforce – APN Partner Spotlight

Salesforce is an AWS Competency Partner. They are a leading customer relationship management (CRM) platform, and the announcement from AWS and Salesforce about our extended strategic alliance underscores the opportunity to help enterprises get more out of their customer data.

1. Salesforce Platform

Salesforce has its own data centres across the world that service some customers running on the core platform (Sales, Service, Experience Cloud, etc). Salesforce uses AWS in regions where they don’t have their own data centres (eg. in Canada, India, Australia).

2. Salesforce Einstein

Most of the Einstein product ‘family’ uses AWS to host your data, including Einstein Predictions, Engagement Scoring, Einstein Bots, Object Detection, Language, Einstein Vision, Pardot Einstein, Account Insights, Opportunity Scoring, Lead Scoring, Article Recommendations…and the list goes on.

3. Einstein Activity Capture

Salesforce claims EAC is the future of email integration “our long-term solution for syncing contacts and events”.

4. Heroku

Heroku, Salesforce’s PaaS (Platform as a Service), runs on top of AWS which simplifies infrastructure management for you.

5. Service Cloud Voice

Service Cloud Voice uses Amazon Connect as its telephony infrastructure, including advanced routing capabilities, language processing, voice or call recording transcription and storage in the AWS S3 bucket.

6. Salesforce Private Connect

Salesforce Private Connect is a paid add-on that allows you to connect to your own AWS instance in a secure, point-to-point way. This doesn’t go over the internet, but instead, directly between Salesforce and AWS servers.

7. Government Cloud Plus

Government Cloud complies with the strict FedRAMP regulations. The ‘standard’ version of Government Cloud runs on Salesforce infrastructure and maintains FedRAMP ‘Moderate Authority to Operate’ (along with other requirements).

What is AWS cloud?

For over 12 years, Amazon Web Services has been the world’s most comprehensive and broadly adopted cloud platform. AWS offers over 125 fully featured services for compute, storage, databases, networking, analytics, machine learning and artificial intelligence (AI), Internet of Things (IoT), mobile, security, hybrid, virtual and augmented reality (VR and AR), media, and application development,deployment, and management from 55 Availability Zones (AZs) within 18 geographic regions and one Local Region around the world, spanning the U.S., Australia, Brazil, Canada, China, France, Germany, India, Ireland, Japan, Korea, Singapore, and the UK. AWS services are trusted by millions of active customers around the world—including the fastest-growing startups, largest enterprises, and leading government agencies—to power their infrastructure, make them more agile, and lower costs. To learn more about AWS, visit https://aws.amazon.com.

What is Dreamforce 2018?

Dreamforce 2018 is four days of innovation, inspiration & learning, equality, giving back and fun for the Salesforce Community. More than 170,000 Trailblazers from around the globe are registered to attend, and more than 10 million viewers will join online for the sold out event. Dreamforce will feature 2,700+ sessions to help every role in every industry succeed along with opportunities to get hands-on Salesforce’s latest product innovations. Every year the world’s most innovative minds come to Dreamforce to inspire, excite and motivate attendees. To learn more, please visit: https://www.salesforce.com/dreamforce/

About Salesforce and AWS Integration

Salesforce and Amazon Web Services (AWS) have aligned together to bring their solutions to more customers around the globe. Within the last year, Salesforce and AWS have announced new integration abilities to better simplify and secure data between Salesforce and AWS solutions.

Key Benefits of Salesforce and AWS Integration

Salesforce and AWS have a strategic relationship that companies are leveraging to transform their business. Whether customers are using Salesforce Software as a service application that runs on Amazon Web Services, or leveraging AWS to extend Salesforce capabilities, this collaboration provides a plethora of benefits.

Salesforce and AWS Integrations

Through this strategic partnership, Salesforce and AWS have created multiple pre-built service integrations. These integrations allow for more impactful engagements while minimizing the complexity, time, and risk that typically comes along with implementing new technologies.

Building compelling voice-enabled experiences with Salesforce Platform and Alexa for Business

With the integration of Salesforce and Alexa for Business, users can access their critical corporate Salesforce applications from anywhere using just their voice. Alexa for Business provides templates that allow users to build and deploy Salesforce private skills in their organization.

Provide World-Class Customer Service with Amazon Connect and Salesforce Service Cloud

Amazon Connect and Salesforce Service Cloud combine proven contact center technology with the world’s leading CRM, making it seamless for customers to deliver world-class customer service.

Streamline App Development Process with Amazon Web Services and Salesforce Heroku

Building and releasing cutting-edge applications quickly can be difficult without proper tooling and integrated customer data.

Turn Connected Device Data in Engaging Experiences with Amazon Web Services Internet of Things and Salesforce Internet of Things

Businesses are looking to transform their processes with IoT, but without business intelligence, customer context, and an accessible platform, it can be difficult to drive value from IoT deployments.

What is Salesforce doing?

What Salesforce is doing has to be in the multi-cloud playbook somewhere. Salesforce said in its 2019 annual report: The company has entered into various contractual commitments with infrastructure service providers for a total commitment of $2.0 billion.

How much is Salesforce's remaining commitment?

As of January 31, 2019 the total remaining commitment is approximately $1.8 billion and $264 million is due in the next fiscal year. Salesforce added that it runs its own data centers too, but IaaS providers are a help with flexibility and meeting in-country data privacy requirements.

Why is Salesforce more leveraged than Google?

Salesforce has more leverage with Microsoft and Google because it can offer more product integration points. If all of this multi-cloud set-up sounds a bit familiar it's because Salesforce and Oracle did a similar dance before. Salesforce started introducing other databases ahead of an Oracle negotiation.

How much did Salesforce pay in 2019?

The company paid $156 million in connection with these agreements during fiscal 2019.

Is Salesforce a multi-cloud environment?

Salesforce is simply executing what every enterprise needs to leverage: A multi-cloud environment if only to prevent being hosed by incumbent vendors. Salesforce can have partnerships with Google Cloud and Microsoft that are win-win enough to keep costs down somewhat.

Is Salesforce a third party?

In 2016, Salesforce made Amazon Web Services its preferred infrastructure vendor and disclosed that it had an agreement with "a third-party provider for certain infrastructure services for a period of four years.".

Does Salesforce use Alibaba?

In July, Salesforce cut a deal with Alibaba Cloud to extend services into China. In November 2017 at Dreamforce, Salesforce announced a partnership with Google Cloud. Under that partnership, Salesforce said it would use G Suite and jointly market it to customers.

Which is better, Salesforce or Amazon?

Salesforce is considered the best CRM, while Amazon web service is deemed the main open cloud specialist organization and takes more than 40% of the market share. Besides, AWS is both PaaS and IaaS while Salesforce is a SaaS. Salesforce sends applications that are used or facilitated on a cloud stage while Amazon web services ensure ...

What is Salesforce?

Salesforce, the world’s leading customer relationship management service, powers sales, and business management for companies worldwide. As it’s used more and more, the need for developers that specialize in Salesforce has also skyrocketed.

What is AWS web services?

What is AWS? AWS or Amazon web services are IaaS (Infrastructure as a service) and also is PaaS ( Platform as a service) and SaaS (Software as a service) on a bit scale. AWS has also developed into the most prominent cloud solution services suppliers ensuring above than 100 services, including on-demand stockpiling database, information, ...

What is Salesforce dashboard?

Salesforce helps in assessing the circumstance of the business as per the dashboard highlights and reports. Salesforce ensures an automated sales solution that assists in tracking possible clients via logged cooperation and in indulging in the forecasting of sales.

What is AWS cloud?

AWS is the world’s most broadly adopted cloud platform, ensuring more than 175 fully attributed services from data centers around the world. Millions of customers, comprising the largest enterprises, globally, leading government agencies, and startups using this application.

What programming languages does Amazon use?

Amazon web service executes very few programming dialects comprising Ruby, Python, and Java among others. This ensures clients the potential of introducing and achieving a language of their decision and also the working framework and various administrations.

Is Salesforce a public cloud provider?

Salesforce asserted that AWS would be its favorable public cloud infrastructure provider. AWS providers and Salesforce developers have already high in-demand and also earn good incentives and salaries for their expertise, however, this partnership will become the best by doing mastering in both. Thus, if you are confused between salesforce vs AWS career, then you can opt both if you have good academic experience too.

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