what are the different products of salesforce

Salesforce Products:

1. Sales Cloud. Sales Cloud, one of the most popular Salesforce products refers to the “sales” module in salesforce.com.
2. Service Cloud. Service Cloud is a Salesforce application to support every customer, anytime, anywhere. ...
3. Marketing Cloud. ...
4. Community Cloud. ...
5. Analytics Cloud. ...
6. App Cloud. ...
7. IoT Cloud. ...

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What are the advantages of using Salesforce?

What Are the Benefits of Salesforce?

1. Customer information. One of the biggest advantages of using Salesforce is the information it retrieves — both the quality and the quantity.
2. Account planning. With all of the customer information you need right at your fingertips, you — and all of the reps at your company — can make plans for ...
3. Time management. ...
4. Team collaboration. ...
5. Accessibility. ...

How to train your users on Salesforce?

Train users to do their jobs in Lightning Experience so they’re comfortable and productive from day one of your launch. A good starting point is self-paced training. Direct your users to Trailhead and the Learn to Work in Lightning Experience trail. The two modules in this trail are designed to show Salesforce Classic users how to switch ...

How to use Salesforce everyday?

Salesforce is extremely user friendly and once you get familiar with it, you can start getting creative in using some of the more advanced capabilities. 1. Check out Trailhead. Salesforce offers modules that are accessible and free to anyone who visits the Trailhead website. These modules are fun, interactive, and extremely informative for anyone that wants to learn Salesforce for the first time; or even long time Salesforce users who want to learn a new feature or brush up on their skills.

How to use "workbench" with Salesforce?

“No Rules Rules: Netflix and the Culture of Reinvention” Get it now on Libro.fm using the button below ... as a vaccine for COVID-19 is finalized and now being distributed. The work-from-anywhere model is here to stay, but that doesn't mean we'll ...

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How many products does Salesforce have?

Salesforce offers six major types of clouds: Sales Cloud, Marketing Cloud, Commerce Cloud, Service Cloud, Experience Cloud, and Analytics Cloud.

How many types of Salesforce are there?

There are four primary Salesforce Editions available: Essentials, Professional, Enterprise, and Unlimited.

What are the different Salesforce modules?

Here's how it performs in each of the six modules:Sales Force Automation.Marketing Automation.Customer Service and Support.Analytics and Reporting.Extended CRM.Product Technology.

What is Salesforce CRM product?

Salesforce is a customer relationship management solution that brings customers and companies together. It's one integrated CRM platform that gives all your departments — including marketing, sales, commerce, and service — a single, shared view of every customer.

What are 6 benefits of Salesforce?

The 6 Greatest Benefits of CRM PlatformsTrustworthy reporting.Dashboards that visually showcase data.Improved messaging with automation.Proactive service.Efficiency enhanced by automation.Simplified collaboration.

Is Salesforce SaaS or PAAS?

SaaSSalesforce is the leading SaaS provider with its flagship CRM platform, available exclusively online, as well as its SaaS platforms for marketing, service, and the Internet of Things. All of these platforms can be packaged and sold as traditional software.

Which module of Salesforce is best?

Salesforce Einstein Analytics training is one of the Salesforce modules of best-in-class application tools that place advanced AI technologies at the heart of the Customer Satisfaction Process making Salesforce the smartest CRM in the world. The Salesforce Einstein CRM is now the cleverest CRM in the world.

What are functions of Salesforce?

Salesforce Function is a service of the platform that lets Salesforce developers create code that connects data and events. It can run on-demand with an elastic scale in a Compute environment and can be integrated with low-code and pro-code services to deliver an agile and unified Salesforce experience.

Which Salesforce Cloud is best?

When it comes to the customer service application, Salesforce Service Cloud is the best option to choose from. It enables businesses to provide the required support to customers anytime and anywhere.

What are the core products from Salesforce?

The major Salesforce products to be explored include:Salesforce Sales Cloud.Salesforce Service Cloud.Salesforce Marketing Cloud.Salesforce Community Cloud.Salesforce Platform.Salesforce Einstein.Salesforce Commerce Cloud.Salesforce Financial Services Cloud.More items...•

How many modules are there in Salesforce?

The Salesforce CRM product is Customer 360, an integrated platform that includes modules for sales, service, marketing, commerce, engagement, analytics, communities, productivity, and more.

What is Salesforce best known for?

Of its cloud platforms and applications, the company is best known for its Salesforce customer relationship management (CRM) product, which is composed of Sales Cloud, Service Cloud, Marketing Cloud, Commerce Cloud, Analytics Cloud, IoT Cloud, App Cloud, Health Cloud, Financial Services Cloud, Force.com, and Chatter.

What is Salesforce 360?

What is Salesforce Customer 360? Customer 360 is the breadth of Salesforce technology — one integrated CRM platform to bring your company and customers together — from anywhere. Customer 360 unites your marketing, sales, commerce, service, and IT departments with shared, easy-to-understand data on one integrated CRM platform.

How many Salesforce customers have exceeded their ROI goals?

We’re proud of the results our customers see with Salesforce. But you don’t have to take our word for it. A customer survey completed in August 2020 revealed 95% of our customers have met or exceeded their ROI goals with Salesforce, with 40% reporting they exceeded ROI expectations. And when users expand their use of Customer 360 by integrating more products into their toolkit, these numbers only increase. Fifty-two percent of multiproduct users say Salesforce has exceeded ROI expectations.

What is CRM 360?

Customer 360 is the breadth of Salesforce technology — one integrated CRM platform to bring your company and customers together — from anywhere. Customer 360 unites your marketing, sales, commerce, service, and IT departments with shared, easy-to-understand data on one integrated CRM platform. With a single view of your customer, your teams can ...

Does Salesforce have a CRM?

For organizations in the nonprofit, education, or philanthropy sectors, Salesforce offers a special version of our CRM platform and other solutions. The salesforce.org website gives more insight into how to qualify for reduced- or no-cost solutions for your organization.

1. Sales Cloud

Sales Cloud, one of the most popular Salesforce products refers to the “sales” module in salesforce.com. It is about identifying, selling, and managing your prospects and customers to reach your sales objectives. It includes Leads, Accounts, Contacts, Contracts, Opportunities, Products, Price books, Quotes, and Campaigns.

2. Service Cloud

Service Cloud is a Salesforce application to support every customer, anytime, anywhere. Salesforce Service Cloud is the world’s #1 customer service solution which provides agents the tools to quickly manage customer cases using consoles, communities, knowledge bases, collaboration, social service and multichannel support features.

3. Marketing Cloud

Salesforce Marketing Cloud was previously known as ExactTarget, which is the digital marketing arm of the Salesforce product family.

4. Community Cloud

Community cloud is a cloud service model that provides a cloud computing solution to a limited number of individuals or organizations that is governed, managed and secured commonly by all the participating organizations or a third party managed service provider.

5. Analytics Cloud

Cloud analytics is a type of cloud service model where data analysis and related services are performed on a public or private cloud. Cloud analytics can refer to any data analytics or business intelligence process that is carried out in collaboration with a cloud service provider.

6. App Cloud

Application Cloud is an application program that functions in the cloud, with some characteristics of a pure desktop app and some characteristics of a pure Web app. A desktop app resides entirely on a single device at the user’s location (it doesn’t necessarily have to be a desktop computer).

7. IoT Cloud

IoT (Internet of Things) is a hot topic among the Salesforce Products today which is going to provide a lot of opportunities with a lot of challenges. IoT is a giant network of connected things. It’s a connection between people-thing, thing-thing, and thing –people.

What are the products of Salesforce?

Salesforce provides different salesforce products some of them are sales cloud, service cloud, work.com , desk.com, Salesforce 1, chatter

What is Salesforce chatter?

Salesforce Chatter :-Salesforce chatter is a type of social platform which provides infrastructure to team members for collaboration in the organization.

How many work sites does Salesforce have?

This eventually landed them the prestige of being the world’s 4th largest software company. Salesforce has 59 work sites scattered around the world.

What is Salesforce marketing cloud?

Salesforce Marketing Cloud is a cloud marketing automation platform that empowers you to deliver relevant and personalized journeys across different channels and devices. It was developed so that marketers can send the right messages to the right recipient at the right time, throughout all the phases of the customer relationship. Covering each customer interaction and engagement, marketers can guide customers’ one-to-one journey with ease and efficiency.

What is Salesforce CRM?

All Salesforce Products Explained. Salesforce CRM is the primary offering within the Salesforce platform. It does more than just manage contacts; it also tracks all your sales activity in every lead, customer, and opportunity. It has a pay-as-you-go model, which lowers the cost of implementing the system.

How much does Salesforce Essentials cost?

It is an out-of-the-box CRM platform for small businesses with up to 5 users. This package costs $25/user/month for features such as account and contact management, opportunity management, customizable sales processes, task management, activity feed, Einstein Activity Capture, and the ability to sell using any device.

What is Salesforce Field Service Lightning?

It is designed to connect your workforce with onsite service to improve first-visit resolution and onsite job management. Users can access van inventory, job schedules, and knowledge articles with or without an internet connection. This solution supports any field service role. It has packages for employees (mobile employees and dispatchers) and contractors to match your needs.

What is Salesforce LiveMessage?

Meanwhile, Salesforce LiveMessage is a mobile messaging solution to stay connected with your customers on the go. This offers a more convenient method of providing a solution without getting tied to the web browser. Personalized conversations happen in the messaging app preferred by the customer—SMS or Facebook Messenger.

Does Salesforce have live chat?

This solution also has additional digital service channels. For instance, Salesforce Live Agent features include a personalized live chat so you can engage customers in real-time both online and in-app via Snap-ins (here’s a Salesforce Snap-ins overview you can read). Each live chat is connected to the customer’s profile to deliver support in-context while contributing to the overall customer experience.

What is Salesforce platform?

Salesforce Platform gives the users all essential tools and services they need to build an app. It is built on Salesforce cloud infrastructure and has a single, unified cloud environment where businesses and IT teams can conduct app development with no-code builders, built-in enterprise services, pro-code tools.

What is Salesforce marketing cloud?

Salesforce Marketing Cloud is a cloud marketing platform that empowers users to deliver relevant and personalized journeys across different platforms and devices. It was developed for marketers so that they can conveniently send the right messages to the right recipients throughout the various phases of the customer relationship.

What is Salesforce Financial Services Cloud?

Salesforce Financial Services Cloud connects institutions across lines of business, geographies, and channels. It gives the user insight into the client’s family wealth ecosystem and a richer context that helps them understand their customers better. It helps the financial services industry to manage customers, simplifies searching through multiple systems, manages household finances and manages to buy and selling of stocks. It can be expanded to Einstein Analytics, Consulting Firms, and AppExchange.

What is Einstein's role in salesforce?

salesforce– enables the users to quickly create, design and launch custom-made branded mobile apps for employees in every department. Einstein– brings AI technologies to admins and developers right where they work .

What is Salesforce Journey Builder?

Salesforce journey builder– used to deliver personalized and connected cross channel experiences for customer interaction at every phase. It also helps the user align to the customer needs quickly and efficiently.

How does Salesforce Einstein work?

Salesforce Einstein works with data from any and every kind of source. It’s three main features include attractive data visualization and user-friendly mobile interface, instant data exploration, and fast cloud speed at scale.

What is Salesforce Live Agent?

It includes a self-service portal with a custom-branded community that enables customers to look for answers independently.#N#Salesforce Live Agent is a solution that includes additional digital service channels. Its features include a personalized live chat which helps the users engage customers in real-time both online and in-app. Here, each live chat is connected to the customers’ profile which delivers support in-context while contributing to overall customer experience.

Sales Cloud

Sales Cloud is a product designed to automate your sales process. By implementing this, an organization can boost their sales process. It includes campaign, lead, account, contact, opportunity (deal), product, quotes, report, dashboard, and many other features as well, which we will discuss in next chapter.

Service Cloud

Service Cloud helps your organization to streamline its customer service process. Users can access it anytime, anywhere, and from any device. It helps your organization to close the deal faster. Service agents can connect with customers through the agent console, which means that the agents can interact with customers through multiple channels.

Salesforce Chatter

Chatter is a social platform that integrates with Salesforce's infrastructure to improve the collaboration in the organization. In other words, Chatter is a way to collaborate with team members at the workplace or with customers. It is basically a combination of Twitter and Facebook.

Data.com

Data.com is an online business directory of companies and business professionals. It is maintained and accessed by a worldwide community of over a million subscribers along with Salesforce.com. It allows subscribers to exchange and share their business information.

Work.com

Work.com is a Salesforce product that aligns sales and marketing people, motivates your team, and provides performance-driven real-time coaching. Here, you can do few things, such as:

Desk.com

Organizations can use Desk.com to simplify and make life easier for customer support agents. Data.com is a Salesforce product where you get support from all the social channels on a single platform. Service agents can access Desk.com from their desktop and mobile. The following screenshot shows Desk.com's features and pricing:

ExactTarget Marketing Cloud

Salesforce renamed its marketing cloud product to ExactTarget Marketing Cloud after the acquisition of Exact Target in 2013 for 2.5 billion USD. This product is used for marketing purposes; it is a marketing automation tool. Using this product, you can create a campaign with a combination of e-mail, mobile, social media, and the Web.