There are 3 types of Salesforce.com Portals:
- Customer Portal
- Partner Portal
- Self Service Portal
- Self-Service portal.
- Partner Portal.
- Customer Portal.
What is the difference between partner portal and customer portal in Salesforce?
The feature differences are that Partner Portal exposes the Leads and Opportunity objects whereas the Customer Portal does not. Customer Portal is to support your customers. Partner Portal is to support your Partners. Partner users are Salesforce users with limited capabilities.
What is the difference between Salesforce portals and community clouds?
Portals and community clouds have the same structural features but differ in the way people interact with them. Portals provide external users the ability to access Salesforce whereas community clouds connect the internal users together in Salesforce. External users like partners or customers can communicate via Chatter in Communities.
What are the benefits of Salesforce customer portal?
Customer portal: Salesforce.com Customer Portal provides customers with an online channel to communicate with customer executives and solve their issues. They help to streamline communication and provide easy and fast solutions.
What can you do with Salesforce technical support?
Get technical support from Salesforce architects, designers, and developers. Connect teams, close more deals, and streamline your entire sales process. Manage customer support cases faster across every channel. See a more complete view of customers by combining sales and service.
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What are portal users in Salesforce?
It allows contacts to log in to your Customer Portal to manage customer support. You can associate users who have a Customer Portal Manager Standard license with the Customer Portal User profile or a profile cloned and customized from the Customer Portal User profile.
What is community portal in Salesforce?
Community Portal is the newest version of the existing portals offered by Salesforce. It is similar to the older version. However, It looks much better in terms of design and interfaces perspective. Salesforce Community Portal helps the organization to build brand community spaces.
What is the difference between portal and community in Salesforce?
Portals essentially gave external users (partners, customers, etc.) the ability to access Salesforce whereas Communities is aimed at connecting the right people (whether internal users, partners, or customers) together within Salesforce.
Does Salesforce have a customer portal?
Customer Portal is one of three major Salesforce portals designed for the Salesforce community – Self-service Portal, Partner Portal, and Customer Portal.
What is partner portal in Salesforce?
Partner Portal:-A partner portal allows partner users to log in to Salesforce through a separate website than your non-partner users. Partner users can only see the data that you have made available to them. Furthermore, partner users can only manipulate data if you give them the appropriate user permissions.
How many types of communitys are there in Salesforce?
An organization can build a community to meet any number of needs, but there are three main community types in Salesforce: Customer communities. Employee communities. Partner communities.
What is customer Portal and Partner Portal?
– Purpose: Partner portal shows leads and opportunity to partners whereas customer portal is useful for solving issues independently without interacting with representatives. – Audience: Partner portal is useful for channel salespeople or other third-parties, whereas customer portal is for end users.
What is self-service portal in Salesforce?
A self-service portal is a website that offers information and resources to help users find answers and resolve their issues. The two most common types of self-service portals are customer self-service and employee self-service.
What is a community portal?
A community portal is a directory that lists all community sites available on your company intranet. Through the community portal users can search for, discover, follow, visit, and participate in communities of interest.
How do I create a portal in Salesforce?
After you have enabled the Salesforce Customer Portal, you can create multiple Customer Portals to satisfy the various business needs of your customers. To create more than one Customer Portal: 1. From Setup, enter Customer Portal Settings in the Quick Find box, then select Customer Portal Settings.
How do I create a community portal in Salesforce?
To create communities go to setup -> Build -> Customize -> Communities -> Manage Communities -> and click on New communities button . And enter name, description and url and click on create button.
What is a portal user?
Portal User means each unique profile for a Person who at any time has used the Services (which profile may be derived from information or a combination of information that may include, but is not limited to, screen name, device identifier and/or MSISDN).
What is a community portal?
A community portal is a directory that lists all community sites available on your company intranet. Through the community portal users can search for, discover, follow, visit, and participate in communities of interest.
How do I create a community portal in Salesforce?
To create communities go to setup -> Build -> Customize -> Communities -> Manage Communities -> and click on New communities button . And enter name, description and url and click on create button.
What is the use of Salesforce community cloud?
Community Cloud is a social platform from Salesforce.com that is designed to connect and facilitate communication among an organization's employees, partners and customers.
What is lightning community in Salesforce?
Communities gives you a whole new way to leverage the power of your CRM, enabling customers, partners, and employees to access your Salesforce data and business processes, in an engaging, branded experience.
What is Salesforce customer portal?
Salesforce.com Customer Portal provides customers with an online channel to communicate with customer executives and solve their issues. They help to streamline communication and provide easy and fast solutions. Portals are also helping companies to provide 24/7 support to their customers regardless of time zones and geographic shortcomings.
What percentage of people prefer self service portals?
According to research done by Nuance, 67% of people prefer to use self-service portals instead of getting on a call or emailing with company employees. Portals not only changed the way users interact with the companies but they also gave users a chance to learn and explore things on their own.
Can you build a community based on Salesforce?
You can build communities based on the entities you interact for different purposes. Now let’s look at the differences between Salesforce customer portal and Communities: Portals and community clouds have the same structural features but differ in the way people interact with them.
Do portals support chatter?
While on the other hand, portals don't support Chatter. - Communities are visually appealing and have easy to navigate user interfaces while portals’ user interface might look a little outdated. - Cost-wise portals are reasonable as compared to Salesforce community cloud.
Is Salesforce replaced by Community Cloud?
Even today Salesforce portals are the most searched and most used products. But, over the course, they will soon be replaced with Community Cloud. So if you are a company using a customer portal for a few years now, then it might be time to start looking to switch to community cloud.
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